Cryptocurrency Payment: Networks, Timelines, Errors
Crypto payment is the most stable top-up channel we have, but it has a couple of rules whose violation costs money. Let's break them down before you send a transfer.
Two Options
| Option | How it looks | When it's more convenient |
|---|---|---|
| USDT directly | You receive a wallet address and network | You already have USDT |
| Through a payment service | You choose a coin, the service calculates the rate | You have another coin |
Main Rule: The Network Must Match
Three networks are supported: TRC20, ERC20, and BEP20. The address is issued for a specific network, and you must send strictly to it. Transferring to another network using the same address is the most common and most expensive mistake: funds will not be credited automatically, and retrieving them is not always possible.
How Long to Wait
- You send the transfer to the issued address in the issued network.
- The system periodically checks for incoming transactions on the network.
- After network confirmation, the payment is credited, and the balance is topped up.
- The account is valid for a limited time: if it has expired, create a new one instead of sending to the old address.
Common Questions That Cost Money
- Sent less than the invoice amount. The invoice will not close: the amount is verified against the expected one.
- Sent after the invoice expired. Contact support with the transaction hash; this will not be picked up automatically.
- Sent in two payments. Handled manually, so it's better to send in one.
- The fee was deducted from the amount. The amount received is less than expected — consider the network fee on top.
If Something Went Wrong
Save the transaction hash — it will help resolve any case. The procedure for contacting and timelines are in the article paid, but the balance was not topped up.
Network Fee Is Your Expense
The sender pays the transfer fee, and it is not included in the invoice amount. If you send exactly the invoice amount, less will reach us, and the invoice will not close. Practical rule: send the invoice amount and keep the fee on top — in the wallet, this is usually a separate line when confirming the transfer.
How Two Crypto Channels Differ
Direct USDT transfer is cheaper because there is no intermediary between you and the service, but it requires you to already have USDT in the supported network. The payment service takes its fee and rate but accepts almost any coin and calculates the amount itself. If the choice is not critical, direct transfer is usually more profitable.